Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cricket Haven’s relationship with you in relation to this website.
The term “Cricket Haven” or “us” or “we” refers to the owner of the website whose registered office is 2 Osborne Drive, SO532ND, UK. The term “you” refers to the user or viewer of our website.
Use of the website
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Please read the following terms and conditions carefully before proceeding with any transaction. If you do not agree to the terms and conditions listed below you may not use this website for any purpose.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We try to get all copyright permissions before publishing anything, but in some cases this is not possible. If you hold copyright for anything that has been published under Cricket Haven please contact us if you would like to add your credit.
Ordering and Delivery process
Delivery within the UK is FREE.
(Excluding the following postal codes, IV,HS,KA,KW,PA,PH,ZE,BT,IM,TR)
The rates will be confirmed by emaila after checkout (before your card is charged).
Outside the UK, delivery charges for your country can be requested via email.
Orders which weigh over 5 kilos, may be subject to additional delivery charges, we will contact you if this applies to your order.
Delivery times for all equipment is shown on the product page under the ‘delivery’ tab. It can take upto 45 days for delivery.
Returns Policy
Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, just return it within 7 days of receipt of shipment. Any item returned must be in a satisfactory condition. A full refund will be applied to your original purchase credit card for the price of the item(s) returned that meet these conditions. Please note that we only accept returns if the goods are returned to us in satisfactory condition, we have the right to reject any defective items.
If you are returning items due to error on our part we will be happy to refund the delivery charges incurred by you in sending the item back to us. Otherwise you will be responsible for those charges incurred you will also be liable for costs for any other services provided to you in connection with your purchase, for example "knocking in" and any delivery costs incurred by us.
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
A Note About Damaged/Cracked Bats
A very small percentage of bats sold are liable to crack under the massive stresses which take place when the ball hits the willow. This is why it is very important that your should take care when playing with your bat for the first time, you MUST ensure you have knocked in your bat, especially on the sides and on the bottom. Even if a bat is described as ready-to-play you should take care when using it in its infancy....(It is usual for a cricket bat to have many minor cracks in the face.)
Unfortunately we do receive bats back from customers who have mis-treated their bat, and if the manufacturer recognises this, they will return the bat to the customer untouched. If a bat is returned to us and the manufacturer agrees there is a fault with the bat, they will then either fix or replace the damaged bat. Returns can take up to 4 weeks to repair or replace.
If you do feel your bat has cracked or split and that there is a flaw with the willow, please return it to the above address with a note explaining what happened. If the bat is over 12 months old, you will have little or no case for replacement.
Cricket Bats
Cricket Pads
Cricket Gloves
Team Clothing
Accessories